Return and Refund Policy

Return and Refund Policy usually consist of:

LAST UPDATED 08 January 2024

If a package of food was damaged upon arrival a refund will be offered.
Acceptable Reasons for return: Damaged, All Bags of Food Thawed Out Completely (if 2 or more bags of food arrive fully thawed contact Pawfresh Foodie), & Wrong Product.
Contact Pawfresh Foodie, LLC at pawfreshsupport@pawfreshfoodie.com if any issues arise.
Therefore, by purchasing any food from Pawfresh Foodie, LLC you are legally agreeing to this policy. Any other reasons stated besides; Damaged product, Food Completely Thawed, and wrong product will ONLY be plausible for the state of return/refund. Otherwise, our team will look over each reasoning for the probability of convincing.